Voice Tracker

Introduction to Voice Tracker
We understand that the contact center is at the very heart of every company's interactions with its customers. It is the place where enterprise executives and managers find out what customers really think about their organization and where they can determine the level of customer loyalty and satisfaction. After extensive R&D and market requirement analysis, Mahayogya has come out with a creative Telecom Product, which is built by feeling the pulse of the contact center, is VOICE TRACKER.

Voice Tracker
We believe a Call recording solution should be simple, effective and affordable. It must be implemented without disrupting current operations and be scalable to grow with the needs of the customer. The solution must provide powerful tools to measure and track individual performance, and empower managers, supervisors, Quality personnel and the agents themselves to increase productivity. Finally, and most importantly, we believe the solution must deliver a return on investment.

Voice Tracker is a call recording innovation that conveniently stores and compresses call recordings , keeps your call recordings secure , tracks all important information and makes it easy to search for call recordings.

Voice Tracker is based on Client Server Architecture and can be an invaluable feature in your call center, helping you monitor agent performance while performing quality assurance tasks.

Types of Call Recording:
 » Record on Demand
 » Selective Recording
 » Total Recording

Recording Formats
Voice tracker records calls in rich recording formats like WAV, RAW, VOX, MP3 etc giving superior quality of voice that are effortlessly stored in storage center.

Features of Voice Tracker:
 » Voice Logging can done for VOIP, IP Telephony, Digital and Analogy Phones.
 » Tracking in your fingertips for Call duration, call billing and Call playback.
 » Recording at Call agents desks and playback control by system administrator
 » Automatic recording activation based on voice detection
 » Hierarchical Grouping for different supervisors and Call Agents
 » Facility to track Voice files as per Campaign / Groups / Agents / Supervisors.
 » File tagging based on Inbound and Outbound Call Sessions
 » Automatic voice file labeling with time, date, call duration, agents and supervisor name and campaign group
 » Automatic/ manual mode recording activation
 » DTMF Recognition
 » Local and/or LAN Call playback and monitoring
 » Live Activity Status Monitoring
 » Advanced User, Application and Security / Access management
 » Extensive Search, Filter and Storage marking capabilities
 » Call Archiving option for Voice recording and Archive Management and Retrieval
 » Shortlist voice files based on search criteria, for sending voice files Via email to Clients, based on particular Campaign / Group.
 » Various MIS Reporting for Talk time, login time, detail message reports and billing details, Campaign based data collection Report.

Business Benefits:
 » Efficient Transaction Verification (ACW)
 » Improved Agent Retention
 » Improved Agent Productivity
 » Improved Customer Satisfaction
 » Building upon your investment
 » Flexibility and Scalability
 » Multi-system expansion linked through controlled server
 » Central Repository of voice files helps system administrators and supervisors to have a total control.